Update or Install Failed

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FAQ

Problem

  • Roblox does not install or update properly


What Happens

  • Roblox not found by Internet Explorer – “can’t find Roblox”
  • Endless Install Loop – user clicks “visit” and is told to download Roblox; user does this, clicks “visit”, and is told to download the installer * again.
  • Roblox crashes when trying to connect to an online game
  • Roblox crashes randomly not during game play
  • You see an error message


Why it Happens

Roblox is Still Running When Installing

  • Roblox Studio is open, or
  • You recently played a game and left Internet Explorer open

What to Do

Try one at a time, in order

Reboot

  • First reboot your computer and try to play; if you installed while Roblox was running, this will usually fix it

Re-Install

If a simple reboot doesn’t work, do the following:

  1. Uninstall Roblox: Control Panel > Add/Remove Programs
  2. Reboot the machine
  3. Install Roblox: http://www.roblox.com/install/setup.ashx
  4. Reboot the machine

Contact Support

  • Once you have tried all of the above, contact support at info@roblox.com. And be sure to tell them that you followed the instructions on the wiki.

How to Avoid

  1. Before updating, quit Roblox Studio and restart Internet Explorer
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