Update or Install Failed

From ROBLOX Wiki

Problem

• Roblox does not install or update properly

What Happens

• Roblox not found by Internet Explorer – “can’t find Roblox”
• Endless Install Loop – user clicks “visit” and is told to download Roblox; user does this, clicks “visit”, and is told to download the installer * again.
• Roblox crashes when trying to connect to an online game
• Roblox crashes randomly not during game play
• You see an error message

Why it Happens

Roblox is Still Running When Installing

• Roblox Studio is open, or
• You recently played a game and left Internet Explorer open

What to Do

Try one at a time, in order

Reboot

• First reboot your computer and try to play; if you installed while Roblox was running, this will usually fix it

Re-Install

If a simple reboot doesn’t work, do the following:

1. Uninstall Roblox: Control Panel > Add/Remove Programs
2. Reboot the machine
3. Install Roblox: http://www.roblox.com/install/setup.ashx
4. Reboot the machine

Contact Support

• Once you have tried all of the above, contact support at info@roblox.com. And be sure to tell them that you followed the instructions on the wiki.

How to Avoid

1. Before updating, quit Roblox Studio and restart Internet Explorer